I didn't get the reset email

For everyone

The reset screen itself covers this: "Nothing after a few minutes? Check your spam folder, and check you typed the address you signed up with. You can ask again from this screen."

Most likely causes

1. The email is in spam or a promotions tab.
2. You typed a different address than the one on your account — the screen answers "we've sent a link" either way, on purpose, so it can't be used to test which emails have accounts.
3. You asked more than once — only the NEWEST link works; each new request retires the older ones. Open the most recent email.

Steps

1. Wait a few minutes and search your mailbox for 360Loads.
2. Check spam.
3. Return to the reset screen and ask again with the address you're sure you signed up with.

If it still doesn't work

Try any other email addresses you might have used at signup. Failing that, contact support with the address you're trying and the time you tried.