Contact support

For everyone

If this Help Center didn't solve it, a person will. To get a fast answer, have these ready:

• The name of the screen where the problem happened (as its title shows it — "Sign in", "Requests", "Your plan").
• Roughly when it happened.
• What you clicked or entered, step by step, and what you expected instead.
• A screenshot of any visible error, if you can take one.
• For a listing or request problem: which listing or which company/professional it involves.

Support will never need your password, a verification code, or your full payment details. Anyone asking for those is not 360Loads.

Reports have their own door

Something wrong with a company, a listing, or a conversation is a Trust & safety report, filed from the Report button on the thing itself — "Every report opens a moderation case reviewed by a person. You'll get an update either way."